Terms & Conditions
General terms and conditions of business
Scope For all deliveries from NA MEA UG. (hereinafter NA MEA) to consumers are subject to these General Terms and Conditions (GTC). A consumer is any natural person who enters into a legal transaction for a purpose that is predominantly neither commercial nor self-employed.
Contractual partner The purchase contract is concluded with NA MEA UG Managing Directors: Deborah Baumgartl, Lono Holz Commercial Register: District Court of Leipzig, HRA 41069.
Conclusion of contract
The presentation of the products in the online shop does not constitute a legally binding offer, but only an invitation to place an order. By clicking the [Buy/order with costs] button, you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order with an order confirmation email immediately after receipt of your order.
Right of withdrawal
Instructions on cancellation Right of cancellation You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods. To exercise your right of withdrawal, you must tell us:
NA MEA UG, address!!!! info@na-mea.com
by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory. You can electronically fill out and submit the model revocation form or any other clear statement on our website (insert Internet address). If you make use of this option, we will immediately send you (e.g. by e-mail) confirmation of receipt of such a revocation. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided proof that
You have the goods immediately and in any event not later than fourteen days from the day on which you inform us of the cancellation of this contract, to us or to (here may be the name and address of the person authorized by you to accept the goods insert) to be returned or handed over. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. - End of revocation -
Prices and shipping costs
- The prices stated on the product pages include statutory VAT and other price components.
- In addition to the prices stated, we calculate the delivery costs within Germany per order, based on the current overview of shipping costs. The shipping costs will be clearly communicated to you again on the product pages, in the shopping cart system and on the order page.
Delivery
- Delivery takes place within Germany, Austria, Switzerland and the Netherlands.
- The delivery time is up to 7 days. Any deviating delivery times are indicated on the respective product page.
Payment
- Payment can be made via Paypal Payments
PayPal: In cooperation with the PayPal payment service, we offer you various payment methods as PayPal services. In order to be able to pay the invoice amount, you do not have to be registered with PayPal. Depending on the selected payment method, you may be redirected to the PayPal website and the selected payment service after placing the order:
Credit card: The payment transaction will be carried out by your credit card company at the request of PayPal immediately after the payment order has been confirmed and after your legitimation as the legitimate cardholder, and your card will be debited.
Giropay: You can enter your payment details on the PayPal website and confirm the use of your details by PayPal. You will then be redirected to the Giropay GmbH website. In order to be able to pay the invoice amount via Giropay, you must have a bank account activated for online banking, identify yourself accordingly and confirm the payment order. The payment transaction will be carried out immediately afterwards and your account will be debited.
Direct debit: On the PayPal website you can enter your payment details, confirm the use of your data by PayPal and the payment instruction to PayPal. By confirming the payment order, you give PayPal a direct debit mandate. PayPal will inform you about the date of the account debit (so-called pre-notification). By submitting the direct debit mandate immediately after confirming the payment order, PayPal requests its bank to initiate the payment transaction. The payment transaction is carried out and your account is debited.
Sofort by Klarna: You can enter your payment data on the PayPal website and confirm the use of your data by PayPal. You will then be redirected to the website of the online provider Sofort GmbH. In order to be able to pay the invoice amount via Sofort, you must have a bank account activated for online banking, identify yourself accordingly and confirm the payment order. The payment transaction will be carried out immediately afterwards by Sofort and your account will be debited.
Apple Pay: Payment with Apple Pay is a secure and convenient option available for your purchases at NA MEA. To use Apple Pay, simply select the Apple Pay option during checkout. Once selected, you will be prompted to authenticate the transaction using your fingerprint, Face ID, or device passcode. The payment will be processed securely, and you will receive confirmation of the transaction. Please note that additional details may be provided during the ordering process.
Google Pay: At NA MEA, we offer the convenience of Google Pay for seamless transactions. To use Google Pay, choose the Google Pay option at checkout. Follow the on-screen instructions to complete the payment securely. Google Pay utilizes advanced security features, ensuring the protection of your payment information. Further information may be provided during the ordering process to guide you through the payment procedure.
Shop Pay: Experience a quick and streamlined checkout process with Shop Pay at [Your Company Name]. By selecting Shop Pay during the checkout process, you can benefit from a fast and secure payment experience. Shop Pay also offers the option to save your payment information for future transactions, making your shopping experience even more convenient. Look out for additional information provided during the ordering process to guide you through the Shop Pay payment steps.
You'll get more information during the ordering process.
Warranties and Guarantees
The statutory liability for defects applies. Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.
Scope of Warranty:
Our warranty covers manufacturing defects in materials and craftsmanship.
It does not cover damages resulting from misuse, accidents, alterations, or normal wear and tear.
Duration of Warranty:
The duration and coverage of the warranty may vary for different products. Please refer to the product description or contact our customer support for specific warranty details.
Claiming Warranty:
To initiate a warranty claim, please contact our customer service team.
Provide proof of purchase and detailed information regarding the issue with the product.
Our team will assess the claim and determine if it falls within the warranty coverage.
Resolution:
If the claim is valid under the warranty, we may offer repair, replacement, or store credit at our discretion.
Any repairs or replacements will be subject to the terms outlined in the warranty policy.
Exclusions:
The warranty does not cover damage caused by improper care, neglect, or unauthorized repair attempts.
It also excludes changes in appearance due to normal wear, tarnishing, scratches, or loss of gemstones.
Disclaimer:
NĀ MEA reserves the right to modify or terminate the warranty policy at any time without prior notice.
Please review the specific warranty terms provided with your purchased product or contact our customer support team for more information regarding warranty coverage and claims.
Retention of title
The goods remain our property until full payment has been made.
Dispute resolution
The EU Commission has created an internet platform for the online settlement of disputes. The platform serves as a point of contact for the out-of-court settlement of disputes relating to contractual obligations arising from online sales contracts. More information is available at the following link: http://ec.europa.eu/consumers/odr .
We are willing to participate in a dispute settlement procedure before a consumer arbitration board to settle disputes with consumers or are obliged to do so in accordance with ____ (statement of the legal norm or contractual agreement). The responsible consumer arbitration board is: Universal Arbitration Board of the Federal Center for Arbitration eV, Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de. In order to settle the disputes mentioned, we will participate in a dispute settlement procedure before this body . Alternatively:
The EU Commission has created an internet platform for the online settlement of disputes. The platform serves as a point of contact for the out-of-court settlement of disputes relating to contractual obligations arising from online sales contracts. More information is available at the following link: http://ec.europa.eu/consumers/odr . We are neither willing nor obliged to participate in a dispute settlement procedure before a consumer arbitration board.
Source: Online trade, guide to the legal framework of e-commerce, taking into account the new consumer law, by lawyer Dr. Carsten Föhlisch/Trusted Shops GmbH and attorney Dr. Christian Groß/DIHK Association of German Chambers of Industry and Commerce, DIHK
As of May 28, 2022