Faq
Ordering
How can I measure my ring size? row
- Use a Ring Sizer: A ring sizer tool, often available at jewelry stores or sometimes provided by online jewelry retailers, is the most accurate way to measure your ring size. It consists of a set of rings in various sizes. Simply slide on different rings until you find one that fits comfortably.
- Printable Ring Sizer: Some online jewelry stores offer printable ring sizer charts. These charts can be printed, and you can match your existing ring or place a ring over the circles on the chart to determine the correct size.
- Measuring at Home: You can also measure your ring size at home using a flexible measuring tape or a piece of string. Wrap the string or measuring tape around the base of your finger where the ring will sit. Mark where the string or tape overlaps and measure the length in millimeters. Then refer to an online ring size chart to find the corresponding size.
It's essential to measure your ring size accurately to ensure a comfortable fit. If you're unsure or need further assistance, many jewelers offer sizing guidance or services to help you find the right ring size for you.
Is there a sizing guide available for bracelets, necklaces, etc.?
Yes, a sizing guide is available for bracelets, necklaces, and other jewelry items. Each type of jewelry may have different sizing considerations. Here's a general guideline:
- Bracelets: To determine your bracelet size, you can measure your wrist with a flexible measuring tape or use a string to measure the circumference of your wrist and then measure it against a ruler. Keep in mind the desired fit, whether it's snug or loose, while considering the bracelet's design.
- Necklaces: Necklace lengths can vary, and the choice depends on personal preference and the style of the necklace. Common lengths for necklaces are typically categorized as follows:
For a more accurate sizing guide specific to our jewelry collection, please refer to the product descriptions on our website or contact our customer support team. We aim to provide comprehensive guidance to help you select the perfect fit for your jewelry preferences.
Shipping
What are the shipping costs?
Shipping costs may vary depending on the location of the recipient and the size and weight of the package. The exact cost will be displayed during the checkout process.
How long does the delivery take?
When estimating delivery times for international shipping to specific countries such as the Netherlands (NL), Switzerland (CH), Austria (AT), and Germany (DE), the transit times can vary depending on various factors including customs processing, carrier services, and distance. Here's a general guideline for estimated delivery times:
Netherlands (NL): Estimated delivery time typically ranges from 3 to 7 business days.
Switzerland (CH): Estimated delivery time can range from 5 to 10 business days.
Austria (AT): Delivery time can vary greatly and might take approximately 5 to 10 business days.
Germany (DE): Estimated delivery time is usually between 2 to 5 business days.
Please keep in mind that these are general estimates, and actual delivery times may be influenced by factors such as customs processing, carrier services, distance, remote locations, and unexpected delays. For precise delivery times, it's advisable to check with your selected courier service or contact our customer support team. We aim to provide accurate and up-to-date information to ensure a smooth shipping experience for our valued customers.
Do you offer international shipping? If so, what are the options, timeframes, and costs?
Yes, we offer international shipping to select countries, including the Netherlands (NL), Switzerland (CH), Austria (AT), and Germany. The shipping cost for these destinations is set at 4.99 euros.
Please note that shipping timeframes may vary based on the destination country, customs procedures, and carrier services. Generally, the estimated delivery timeframe for our international shipments ranges from 3-10 business days.
For any additional information regarding shipping options, specific timeframes, or other international destinations not listed, please feel free to contact our customer support team. We are dedicated to providing comprehensive shipping solutions and assistance tailored to your location and shipping needs.
Product Details
What materials are used for the jewelry?
The materials used vary depending on the type of jewelry. Mainly we use 316L stainless steel with a 14 karat gold plating. Other materials include pearls and synthetic stones.
Are there any care instructions specific to certain materials?
Certain materials require specific care to ensure their longevity and maintain their pristine condition. Here are some guidelines for caring for different materials used in our jewelry:
- Gold-Plated Jewelry: To preserve its shine, avoid exposing gold-plated jewelry to harsh chemicals, perfumes, lotions, or excessive moisture. Clean gently using a soft cloth.
- Sterling Silver: Use a silver polishing cloth to remove tarnish. Store in a dry, airtight container to prevent oxidation.
- Gemstones or Pearls: Clean gently with a soft, damp cloth. Avoid exposing them to chemicals, extreme temperatures, or direct sunlight.
- Stainless Steel: Clean using mild soap and water, then dry thoroughly with a soft cloth. Avoid using abrasive cleaners.
- Leather: Keep away from water and direct sunlight. Clean with a soft, dry cloth and use leather conditioner occasionally.
For specific care instructions related to individual products or materials, please refer to the product description on our website or contact our customer support team for personalized guidance. Proper care ensures the lasting beauty and durability of your cherished jewelry pieces.
Do you offer custom orders or personalization? If yes, how can I place such orders?
At this time, we do not offer custom orders or personalization services. Our collections are curated with meticulous attention to detail, aiming to provide a diverse range of high-quality jewelry pieces for our customers.
However, we regularly update our offerings to encompass a wide array of styles and designs to suit varying preferences. We encourage you to explore our existing collection, as it may include pieces that resonate with your desired customization or personalization preferences.
Should you have any specific queries or requests regarding our products or potential future customizations, please feel free to reach out to our customer support team. Your feedback is invaluable to us as we continually strive to enhance our offerings and cater to our customers' preferences.
Returns and Exchanges:
What is your return policy?
You can find the return policy here
How do I return or exchange an item?
Please read our return page for this here
What is the procedure for lost or damaged shipments?
In the unfortunate event of a lost or damaged shipment, please contact our customer support team immediately. We kindly ask you to provide relevant order details, such as your order number and any accompanying documentation regarding the issue. Our dedicated team will swiftly initiate an investigation with the shipping carrier to resolve the matter efficiently.
For lost shipments, we will work diligently to track the package and facilitate its delivery. In the case of damaged items, please retain all packaging materials and take clear photographs of the damaged product(s) as they were received. This documentation will assist us in expediting the claims process.
Your satisfaction is our priority, and we will do our utmost to address and resolve any shipment-related concerns promptly.
Order Status and Tracking:
How can I track my order?
At present, our product shipments do not include the DHL tracking feature. However, as we continually seek to enhance the shopping experience, we are considering its addition in the future. Rest assured, while tracking is not currently offered, our shipping process ensures timely and reliable delivery. Your understanding and support are greatly appreciated as we work towards further improving our services.
Can I make changes to my order after it's placed?
Our customer support team is available to assist with any changes to your order within an 8-hour window after purchase. Please note that once this timeframe elapses, the product will be processed for shipping. In the event changes are required post this period, the order may need to be returned as per our return policy.
Rest assured, our team diligently monitors incoming emails and will promptly address any inquiries or requests made within the specified timeframe. We strive to provide swift and efficient assistance to ensure a seamless shopping experience.
Out of Stock or Pre-Orders:
Can I pre-order items that are currently out of stock? If yes, how long will it take for these items to be available?
Should our products be temporarily out of stock, rest assured that we will notify you promptly upon their return. Please note, certain items are seasonal and may be replaced by new collections. As we curate limited collections, we encourage swift consideration to secure your desired pieces.
Jewelry Care:
How should I care for the jewelry I purchase?
Caring for your jewelry is essential to maintain its beauty and quality over time. Here are some general care tips:
- Storage: Store your jewelry separately in a dry and clean place. Use individual pouches or compartments to prevent tangling, scratching, or tarnishing.
- Avoid Chemicals: Keep jewelry away from harsh chemicals, such as perfumes, cosmetics, lotions, and household cleaners, as they can damage metals and gemstones.
- Cleaning: Regularly clean your jewelry with a soft, lint-free cloth to remove dirt and oils. For specific materials like gold-plated or sterling silver jewelry, use gentle cleaning methods recommended for those materials.
- Remove When Needed: Remove jewelry before swimming, bathing, exercising, or engaging in activities that may expose it to moisture or impact.
- Professional Care: Consider professional cleaning or maintenance for intricate pieces or those with delicate gemstones.
- Check Regularly: Inspect your jewelry periodically for loose stones, clasps, or any signs of damage. Promptly address any issues to prevent further damage.
- Proper Handling: Handle your jewelry with care, avoiding unnecessary tugging or pulling, especially with delicate pieces.
Remember, each piece may have specific care instructions based on its materials or design. Consult the product description on our website or reach out to our customer support team for personalized care advice tailored to your purchased items. Following these care practices will help preserve the longevity and beauty of your treasured jewelry.
Please refrain from using gold plating dissolving chemicals when cleaning the product, as these can compromise its integrity. Additionally, prolonged or abrasive polishing may adversely affect the jewelry's longevity. Adopting careful and gentle cleaning practices will help prolong the beauty and quality of your cherished pieces.
Are there recommended cleaning products or methods?
Choosing the right cleaning products and methods is crucial for maintaining the brilliance of your jewelry. Here are some recommendations:
- Mild Soap and Water: A gentle solution of mild soap and lukewarm water is suitable for cleaning most jewelry. Use a soft-bristled brush to remove dirt from intricate areas. After cleaning, ensure thorough drying with a soft, clean cloth.
- Specific Cleaners: Consider specialized jewelry cleaning solutions designed for particular materials. For instance, there are specific cleaners available for gold-plated, sterling silver, or gemstone jewelry. Always follow the manufacturer's instructions.
- Polishing Cloths: Soft polishing cloths made for jewelry can effectively remove tarnish and restore shine to metals like silver or gold-plated pieces. Ensure the cloth is clean and designated for jewelry use only.
- Ultrasonic Cleaners: These devices use ultrasonic waves to clean jewelry. However, not all types of jewelry are suitable for this method. Check the suitability and any precautions before using an ultrasonic cleaner.
- Professional Cleaning: For intricate pieces or items with delicate gemstones, consider professional cleaning services offered by jewelers. They have the expertise to handle and clean various types of jewelry effectively.
Always consider the specific materials and gemstones present in your jewelry before selecting a cleaning method. Additionally, it's advisable to test any cleaning solution on a small, inconspicuous area first and avoid harsh chemicals that could potentially damage your precious pieces. If you have any concerns or questions about cleaning your specific jewelry items, feel free to contact our customer support for personalized recommendations.
Additional Services and Information:
Do you offer gift cards or vouchers?
We do offer them - Wait until you find them back in your inbox
How can I contact customer service?
You can contact customer service by sending an email to info@na-mea.com
Do you accept collaborations or wholesale inquiries?
Not at this point but never say never :) Send us a mail info@na-mea.com