Refunds & Returns

Learn more about our return and refund policies. Our transparent return conditions allow for a hassle-free return and refund process for your unique collection of Hawaiian-inspired jewelry. Customer satisfaction is our top priority. 🌺 #Returns #Refunds #HawaiiJewelry

Thank you for shopping at NA MEA UG! We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we have outlined our Refunds and Return Policy below to ensure a smooth and hassle-free process.

Returns and Refunds Eligibility:

1.1. Item Condition: To be eligible for a return and refund, the item must be unused, in its original packaging, and in the same condition as when you received it. Any product that is damaged, altered, or missing parts due to customer mishandling will not be eligible for a refund.

1.2. Timeframe: You have 30 days from the date of delivery to initiate a return and request a refund.

1.3. Non-eligible items: The following items are not eligible for returns and refunds unless they arrive damaged or defective:

  • Perishable goods (e.g., food, flowers, etc.).
  • Personalized or custom-made products.
  • Gift cards.

Returns Procedure:

2.1. Contact Customer Support at with the title: RETURN - NA MEA PRODUCT - your NAME & ORDERNUMBER

We will guide you through the return process and provide you with a Return Authorization (RA) number, which is required to complete the return.

2.2. Packaging: Securely package the item(s) being returned to prevent damage during transit.

2.3. Return Address: The address will be provided to you via email.

2.4. Shipping Costs: The customer is responsible for covering the shipping costs associated with the return, unless the return is due to a faulty or damaged product.


3.1. Inspection: Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria stated in section 1.

3.2. Refund Processing: If the return is approved, we will process the refund to your original payment method within 10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

3.3. Non-refundable: Shipping costs and any applicable customs duties or taxes paid on the original purchase are non-refundable.

Damaged or Defective Products:

4.1. Inspection: If you receive a damaged or defective item, please contact our Customer Support team immediately. Please indicate via email title: DAMAGED - NA MEA PRODUCT - your NAME & ORDERNUMBER

Provide us with clear images or video evidence of the damage or defect to expedite the resolution process.

4.2. Resolution: We will assess the provided evidence and, if the claim is valid, offer you the choice of a replacement or a full refund, including shipping costs.

Cancellation Policy:

5.1. Order Cancellation: If you wish to cancel an order that has not been shipped, please contact Customer Support as soon as possible via email and indicate email with: CANCELLATION - NA MEA PRODUCT - your NAME & ORDERNUMBER.

We will do our best to accommodate your request.

Contact Information:

If you have any questions or concerns regarding our Refunds and Return Policy, please contact our Customer Support team via

Note: This policy is subject to change without prior notice. Please review this page periodically to stay updated on any modifications.

By making a purchase on our Shopify store, you agree to the terms and conditions outlined in this Refunds and Return Policy.

Thank you for shopping with NA MEA UG! We appreciate your business.